You are here:

RESETTING YOUR PASSWORD

Forgotten Your Password

If you have forgotten your password, you can reset it from your Kradle Account Login page.

    • Click the ‘LOG IN’ button above and select the location of your Kradle Account to load your Kradle Account Login page
    • Enter your Username.
    • Check your email inbox for the ‘Request to Reset Password’ email from Kradle.

Note: If you cannot locate the ‘Request to Reset Password’ email in your email inbox, check your Junk email folder or spam filters (that may have directed the email to another folder)

    • Click the ‘Reset your Password’ button in the email.  This action opens the ‘Reset Password’ page in your Web-browser.
    • Enter your Username.
    • Enter your new password. The password MUST be between 8 and 20 characters; it MUST contain a capital letter, at least one number and at least one special character eg, # % $ ! &.
    • Click the ‘RESET’ button  to set the new password. A ‘Reset Password Confirmation’ message is displayed.
    • Click the ‘Click here to log in’ link
    • Enter your Username and new password to log in to your Kradle account.

Changing your Password within Kradle

If you would like to change your password, you can change it within Kradle.

    • Select My Settings | Change Password from the menu to open the Change Password page.
    • Enter your current password.
    • Enter your New Password. The password MUST be between 8 and 20 characters; it MUST contain a capital letter, at least one number and at least one special character eg, # % $ ! &.

Note: Click the Show Password icon to reveal your password. Use this to ensure you have met the password character requirements.

    • Click the ‘CHANGE’ button to set the new password. This action will take you back to the ‘Login’ page.
    • Enter your Username and new password to log in to your Kradle account.
You are here:

RESETTING YOUR PASSWORD

Forgotten Your Password

If you have forgotten your password, you can reset it from your Kradle Account Login page.

    • Click the ‘LOG IN’ button above and select the location of your Kradle Account to load your Kradle Account Login page
    • Enter your Username.
    • Check your email inbox for the ‘Request to Reset Password’ email from Kradle.

Note: If you cannot locate the ‘Request to Reset Password’ email in your email inbox, check your Junk email folder or spam filters (that may have directed the email to another folder)

    • Click the ‘Reset your Password’ button in the email.  This action opens the ‘Reset Password’ page in your Web-browser.
    • Enter your Username.
    • Enter your new password. The password MUST be between 8 and 20 characters; it MUST contain a capital letter, at least one number and at least one special character eg, # % $ ! &.
    • Click the ‘RESET’ button  to set the new password. A ‘Reset Password Confirmation’ message is displayed.
    • Click the ‘Click here to log in’ link
    • Enter your Username and new password to log in to your Kradle account.

Changing your Password within Kradle

If you would like to change your password, you can change it within Kradle.

    • Select My Settings | Change Password from the menu to open the Change Password page.
    • Enter your current password.
    • Enter your New Password. The password MUST be between 8 and 20 characters; it MUST contain a capital letter, at least one number and at least one special character eg, # % $ ! &.

Note: Click the Show Password icon to reveal your password. Use this to ensure you have met the password character requirements.

    • Click the ‘CHANGE’ button to set the new password. This action will take you back to the ‘Login’ page.
    • Enter your Username and new password to log in to your Kradle account.