PROCESSES RIPE FOR DIGITIZATION AND AUTOMATION

John F. Kennedy once said: ‘Change is the law of life and those who look only to the past or present are certain to miss the future’. This statement is true from both a personal and professional perspective, especially given the increasing rate of change we are currently facing. Much of this rapid change can be attributed to the proliferation of technology and its obvious impact on culture and markets.

Professionals who are willing to accept (and even embrace) change and who look to the future recognize the importance of reducing complexity by using technology to streamline business processes. By doing so, they are more readily able to focus on improvement rather than day-to-day operations.

Manual and Repeatable

Two common areas creating bottlenecks and inefficiency within the workplace are paper-based forms and email correspondence. Both processes blur lines of accountability and neither can be properly tracked. Likewise, both processes create disruption when lost, misplaced or forgotten. Most organizations remain unaware of the importance of reducing email correspondence. The companies that have recognized this dependency often don’t have suitable replacement solutions available to them.

In many businesses, email inboxes are clogged up with manual requests for authorization, including draft documents, travel authorization, leave requests and funding requests. Some organizations have common themes that are unique to their business culture. One possible solution to identify these themes is to monitor the topics of email correspondence in inboxes over a period of a month. Even after this brief period, patterns will become evident.
For the most part, common themes also have common traits. Identifying these key ingredients will ensure they become potential candidates for digitization and automation.

Multiple Stakeholders

Generally, more people involved in a project or process results in a greater margin for error. This can be due to miscommunication, lack of experience, poor time management and lack of accountability. All processes would benefit from being digitized and tracked closely because of the elevated risk due to multiple stakeholder involvement. Unfortunately, most process management technologies have pre-configured templates that cannot be easily customized or there are current limitations on the number of customizable templates available. For this reason, only the most common and repeatable tasks end up being digitized.

Kradle differs from other software providers in that all forms and workflows are 100% customizable. Any task or process that requires multiple stakeholders or authorizations can be digitized and customized. With Kradle, businesses can solve their problems – their way.